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Security Overview

Last Updated:
SOC 2 Type II Certified

Table of contents

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1

Our Security Commitment

At ChatFuse, we implement enterprise-grade security measures to protect your data at every layer. Security is not just a feature—it's fundamental to everything we do.

We understand that trust is earned through transparency and consistent security practices. This page outlines our comprehensive security approach, certifications, and the measures we take to keep your data safe.

2

Certifications & Compliance

ChatFuse maintains industry-leading certifications and compliance standards to ensure the highest level of security and data protection.

2.1.

SOC 2 Type II Certified

✅ SOC 2 Type II Certified

  • Annual third-party audits
  • Comprehensive security controls
  • Availability, confidentiality, and processing integrity
  • Reports available to enterprise customers upon request
2.2.

HIPAA Compliant

✅ HIPAA Compliant

  • Business Associate Agreement (BAA) available
  • Administrative, physical, and technical safeguards
  • Regular risk assessments
  • Employee training and awareness programs
2.3.

GDPR Compliant

✅ GDPR Compliant

  • Data protection by design and default
  • Privacy impact assessments
  • Data subject rights implementation
  • Cross-border transfer safeguards
2.4.

CCPA Compliant

✅ CCPA Compliant

  • Consumer rights implementation
  • Data minimization practices
  • Transparent data collection
  • Opt-out mechanisms
3

Infrastructure Security

Google Cloud Platform Foundation

ChatFuse is built on Google Cloud Platform's enterprise-grade infrastructure, inheriting world-class security and compliance:

Infrastructure Certifications

  • ✅ SOC 2 Type II Compliant Infrastructure - Annual third-party audits of security controls
  • ✅ ISO 27001/27017/27018 Certified Data Centers - International security standards
  • ✅ HIPAA-Compliant Infrastructure - Meets technical safeguards with executed BAA
  • ✅ FedRAMP High Authorized - Government-grade security controls
  • ✅ PCI DSS Level 1 - Payment card data protection standards

Shared Responsibility Model

Google Cloud Provides:

  • Physical data center security
  • Network infrastructure protection
  • Hardware and hypervisor security
  • Environmental safeguards
  • Compliance certifications for infrastructure

ChatFuse Provides:

  • Application-level security
  • Data encryption and key management (CMEK)
  • Access controls and authentication
  • Security monitoring and incident response
  • Customer data protection

Our Additional Security Measures

Beyond Google's infrastructure security, ChatFuse implements:

  • Customer-Managed Encryption Keys (CMEK)
  • Google Confidential Computing for data in use
  • Application-level penetration testing
  • 24/7 security monitoring
  • Regular security audits
3.1.

Google Cloud Platform

  • Enterprise-grade infrastructure
  • Global redundancy and failover
  • 24/7 monitoring and support
  • DDoS protection and mitigation
  • Physical security controls
  • Environmental controls and backup power
3.2.

Data Centers

  • Tier III+ data centers
  • Multiple geographic regions
  • Redundant power and cooling
  • Physical access controls
  • Environmental monitoring
  • Regular security audits
3.3.

Network Security

  • Private networks and VPNs
  • Firewall protection
  • Intrusion detection systems
  • DDoS mitigation
  • Traffic monitoring and analysis
  • Regular penetration testing
4

Encryption

We use multiple layers of encryption to protect your data at rest, in transit, and in use.

4.1.

Encryption at Rest

  • AES-256 encryption for all stored data
  • Customer-Managed Encryption Keys (CMEK)
  • Hardware Security Modules (HSM)
  • Regular key rotation
  • Encrypted backups
  • Database-level encryption
4.2.

Encryption in Transit

  • TLS 1.3 minimum for all connections
  • Perfect Forward Secrecy
  • Certificate pinning
  • HSTS headers
  • Encrypted API communications
  • Secure WebSocket connections
4.3.

Encryption in Use

  • Google Confidential Computing
  • Memory encryption
  • Secure enclaves
  • Runtime protection
  • Side-channel attack prevention
  • Secure multi-party computation
5

Application Security

Our application security measures protect against common vulnerabilities and ensure secure code practices.

5.1.

OWASP Top 10 Protection

  • Injection attack prevention
  • Broken authentication protection
  • Sensitive data exposure prevention
  • XML external entity protection
  • Broken access control prevention
  • Security misconfiguration prevention
  • Cross-site scripting protection
  • Insecure deserialization prevention
  • Known vulnerability management
  • Insufficient logging and monitoring prevention
5.2.

Web Application Firewall

  • Real-time threat detection
  • Automated attack blocking
  • Custom rule creation
  • Geographic blocking
  • Rate limiting
  • Bot protection
5.3.

Secure Development

  • Secure coding practices
  • Code review processes
  • Static application security testing
  • Dynamic application security testing
  • Dependency vulnerability scanning
  • Regular security training for developers
6

Access Controls

We implement comprehensive access controls to ensure only authorized personnel can access your data.

6.1.

Multi-Factor Authentication

  • Required for all administrative access
  • Hardware token support
  • Biometric authentication
  • SMS and app-based 2FA
  • Backup codes
  • Emergency access procedures
6.2.

Single Sign-On (SSO)

  • SAML 2.0 support
  • OAuth 2.0 and OpenID Connect
  • Enterprise directory integration
  • Just-in-time provisioning
  • Conditional access policies
  • Session management
6.3.

Role-Based Access Control

  • Granular permission system
  • Principle of least privilege
  • Regular access reviews
  • Automated provisioning/deprovisioning
  • Audit logging
  • Segregation of duties
7

Data Protection

We implement comprehensive data protection measures to ensure your data is handled securely and in compliance with applicable regulations.

7.1.

Data Isolation

  • Logical data separation per customer
  • Encrypted data boundaries
  • Access controls and permissions
  • Data residency options
  • Cross-tenant protection
  • Regular isolation testing
7.2.

Data Backup and Recovery

  • Automated daily backups
  • Encrypted backup storage
  • Geographic distribution
  • Point-in-time recovery
  • Regular restore testing
  • Disaster recovery procedures
7.3.

Data Retention

  • Configurable retention policies
  • Automated data deletion
  • Legal hold capabilities
  • Data minimization
  • Right to be forgotten
  • Audit trail maintenance
8

Operational Security

Our operational security measures ensure that security is maintained throughout all aspects of our operations.

8.1.

Security Operations Center

  • 24/7 security monitoring
  • Incident response team
  • Threat intelligence
  • Security event correlation
  • Automated alerting
  • Continuous improvement
8.2.

Incident Response

  • Documented response procedures
  • Rapid incident detection
  • Escalation procedures
  • Communication protocols
  • Post-incident reviews
  • Continuous improvement
8.3.

Employee Security

  • Background checks for all employees
  • Security awareness training
  • Regular security updates
  • Phishing simulation
  • Incident reporting procedures
  • Confidentiality agreements
9

Security Features for You

We provide you with tools and features to help you maintain security within your organization.

9.1.

Audit Logs

  • Comprehensive activity logging
  • Real-time monitoring
  • Searchable audit trails
  • Export capabilities
  • Long-term retention
  • Compliance reporting
9.2.

Data Export

  • Complete data export
  • Multiple format support
  • Scheduled exports
  • API access
  • Data portability
  • Migration assistance
9.3.

Access Controls

  • IP allowlisting
  • API key management
  • Session controls
  • Device management
  • User provisioning
  • Permission management
10

Third-Party Security

We carefully vet and monitor all third-party services to ensure they meet our security standards.

10.1.

Vendor Management

  • Security assessments
  • Contract requirements
  • Regular reviews
  • Incident notification
  • Compliance verification
  • Risk management
10.2.

Sub-processors

  • Google Cloud Platform (Infrastructure)
  • OpenAI (AI Processing)
  • Anthropic (AI Processing)
  • SendGrid (Email Services)
  • All sub-processors bound by data processing agreements
11

Report a Security Issue

We appreciate responsible disclosure of security vulnerabilities. If you discover a security issue, please report it to us immediately.

11.1.

How to Report

Email: human@chatfuse.ai
PGP Key: Available on request
Response Time: Within 24 hours
Confidentiality: We will keep your report confidential until resolved

11.2.

What to Include

  • Description of the vulnerability
  • Steps to reproduce
  • Potential impact
  • Your contact information
  • Any additional context
11.3.

Our Response

  • Acknowledge receipt within 24 hours
  • Investigate and validate the issue
  • Provide regular updates
  • Coordinate disclosure timeline
  • Credit researchers appropriately
12

Questions?

If you have questions about our security practices or need additional information, please contact us:

Email: human@chatfuse.ai
Address: ChatFuse, LLC
Attn: Security Team
[Company Address]
Phone: [Toll-Free Number]

For enterprise customers, we also provide dedicated security contacts and regular security briefings.

Questions about these terms?

Email us at privacy@chatfuse.ai

ChatFuse LLC

Attn: Privacy Team

302 Washington Street, Suite 1507038

San Diego, CA 90213

© ChatFuse LLC. All rights reserved.